Payment and Delivery Policy


PAYMENT METHODS

  • ONLINE CARD

This payment method consists of paying online, directly on our website, the amount corresponding to the placed order.

      DELIVERY POLICY

      • HOW ARE PRODUCTS DELIVERED?

      Products will be delivered by express courier and locker. The delivery cost will be displayed on the order completion page.

      • WHEN WILL PRODUCTS BE DELIVERED?

      Products will be delivered according to the chosen payment method, as follows:

      • if opting for online card payment or bank transfer, products are delivered within 1-7 business days from payment registration (depends on destination country);
      • for orders containing personalized products, the delivery time will be communicated immediately after placing the order.

       

      Delivery Policy

      1. The Seller will ship the ordered and confirmed products to the Buyer, while also respecting the communicated delivery times and the tariff displayed during the order completion.
      1. The Seller will properly package the products and ship them, with the tax invoice being sent electronically, via email, to the email address specified by the client at the time of placing the order.
      1. At this time, none of our delivery methods allow the customer to check the package (open package) until it has been paid for and received by the Buyer. If the received package does not comply with the placed order, the return process will be initiated.
      1. If the package arrives visibly damaged, the box is affected, or the envelope is not in proper condition, we recommend refusing the package and reporting the issue to contact@mygrace.ro.
      1. If the Seller cannot honor the initial shipping deadlines, they will inform the Buyer about these delays. If the Buyer does not consider the deadlines reasonable, the order cancellation process will be initiated, implicitly refunding the order value to the Client.
      2. If the delivery information provided by the Client is incorrect, and the courier company is unable to deliver the package for reasons beyond its competence, the Seller is exempt from the responsibility of honoring the delivery deadlines, the fault being strictly with the Buyer who did not provide the correct delivery details.
      3. If the package cannot be delivered by the courier company to the Buyer because the latter could not be contacted for package delivery or the delivery information is incorrect, and the package returns to the Seller, the Buyer will be asked to pay the delivery fee again if they wish to resend the package.
      1. The free shipping threshold will be displayed individually for each country where MYGRACE operates online commerce.
      1. The standard delivery time for orders placed on www.mygrace.ro is 1-7 business days, unless otherwise specified at the time of placing the order or through an informative note displayed on the site.
      1. We mention that there may be delays in delivery times during busy periods of the year (e.g., holiday periods when the delivery service provider is much more in demand), at which point the Seller cannot be held responsible, the latter fulfilling its obligation to process and send the package no later than the next business day after order confirmation.