Terms and Conditions

This document contains the conditions under which the website www.mygrace.ro / www.mygracestore.com may be used. By accessing or using the website www.mygrace.ro / www.mygracestore.com, you agree to the terms and conditions below. This website is owned and administered by GODDESS INTERNATIONAL S.R.L.

We also reserve the right to modify and update the content of this agreement at any time, without prior notice to the persons using it. In the event of any modification, we will display the updated version of this document on our website, which is why we ask you to periodically check its content.

1. DEFINITIONS AND TERMS

MYGRACE – the trade name for GODDESS INTERNATIONAL S.R.L., a Romanian legal entity, having its registered office in Bucharest, Sector 4, Drumul Jilavei Street, No. 52, with registration number in the Trade Register J2022001538401, VAT RO45551581.
Seller– GODDESS INTERNATIONAL S.R.L., a Romanian legal entity, having its registered office in Bucharest, Sector 4, Drumul Jilavei Street, No. 52, with registration number in the Trade Register J40/1538/2022, unique tax registration code 45551581.
Buyer – may be any natural person over 16 years of age or any legal entity who creates an Account on the Site and places an Order.
Client – may be any natural person over 16 years of age or legal entity who has or obtains access to the CONTENT, by any means of communication made available by GODDESS INTERNATIONAL S.R.L., (electronic, telephone, etc.) or based on an existing usage agreement between GODDESS INTERNATIONAL S.R.L. and them, and who requires the creation and use of an Account.
User – any natural person over 16 years of age or legal entity registered on the Site, who, by completing the Account creation process, has agreed to the specific clauses of the site in the Terms and Conditions section.
Nickname – pseudonym by which a certain User/Client/Buyer can add Content to the Site. The Nickname is associated with the User/Client/Buyer's information on the Site under the name "Username".
Account – the section of the Site consisting of an email address and a password that allows the Buyer to submit the Order and that contains information about the Client/Buyer and the Buyer's history on the Site (orders, tax invoices, goods warranties, etc.). The User is responsible and will ensure that all information entered when creating the Account is correct, complete, and up-to-date.
Favorites/Whistlist – the section in the Account that allows the Buyer/User to create Lists of Goods and Services they wish to monitor for a possible purchase using the service offered by the Seller to monitor Goods and Services by receiving Commercial Communications from them.
List – the section in Favorites where the Buyer/User can add Goods or Services they wish to monitor for a possible purchase and which they can later delete or add to the shopping cart ("My Cart").

My Cart – the section in the Account that allows the Buyer/User to add Goods or Services they wish to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by placing the Order, the Buyer/User will benefit from the service offered by the Seller to monitor the Goods and Services by receiving Commercial Communications from them.
Site – the online store hosted at the web address www.mygrace.ro / www.mygracestore.com and its subdomains.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, their intention to purchase Goods and Services from the Site.
Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, which are to be supplied by the Seller to the Buyer as a result of the placed order.
Campaign – the action of commercially displaying a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time established by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content – represents:
all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment;
the content of any email sent to Buyers by the Seller by electronic means and/or any other available communication means;
any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, specified or not by the latter;
information related to the Goods and/or Services and/or prices practiced by the Seller during a certain period;
information related to the Goods and/or Services and/or prices practiced by a third party with whom the Seller has partnership agreements, during a certain period;
data related to the Seller or other privileged data thereof.
Review – a written evaluation by the owner or beneficiary of a Good or Service, an evaluation drafted based on personal experience and their ability to make qualitative comments and to say whether the Good or Service meets the specifications mentioned by the manufacturer.
Rating – a way of expressing a User/Client/Buyer's degree of satisfaction with a product. The rating is expressed in stars, each Good being able to receive a score from one to five stars. This degree of satisfaction will always be associated with the Review written by the User/Client/Buyer about a Good or Service.
Comment – an appreciation or observation with a critical purpose, regarding a Review or another comment.
Question – a form of address to other Users/Clients/Buyers with the aim of obtaining information about the Goods or Services on that page.
Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site, on the page of a certain Good. The Answer represents an explanation provided by one User/Client/Buyer to another User/Client/Buyer within a discussion.
Document – these Terms and Conditions.
Commercial Communications – any type of message sent (such as: email/SMS/telephone/mobile-push/web-push/etc.) containing general and thematic information, information about similar or complementary products to those you have purchased, information about offers or promotions, information related to Goods and Services added in the "Account/My Cart" section or the "Account/Favorites" section, as well as other commercial communications, such as market research and opinion surveys.
Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by GODDESS INTERNATIONAL S.R.L., to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Specifications – all specifications and/or descriptions of the Goods and Services as stated in their description.

2. CONTRACTUAL DOCUMENTS

By registering an Order on the Site, the Buyer agrees to the communication method (telephone or email) through which the Seller carries out its commercial operations.
The notification received by the Buyer after placing the Order is for informational purposes and does not represent acceptance of the Order. This notification is made electronically (email) or by phone.
For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Seller will inform the Buyer at the email address or phone number provided to the Seller when placing the Order and will refund the amount paid.
The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the notification of the Order dispatch.
The document and the information made available by the Seller on the Site will form the basis of the Contract.

3. ONLINE SALES POLICY

Access to place an Order is permitted to any User/Buyer.

For justified reasons, GODDESS INTERNATIONAL S.R.L. reserves the right to restrict the User/Buyer's access to placing an Order and/or to some of the accepted payment methods, if it considers that, based on the User/Buyer's conduct or activity on the Site, their actions could in any way harm the company GODDESS INTERNATIONAL S.R.L. In any of these cases, the User/Buyer may contact the Customer Relations Department of GODDESS INTERNATIONAL S.R.L. to be informed about the reasons that led to the application of the aforementioned measures.

Communication with the Seller can be done through the addresses mentioned in the "contact" section of the Site. The Seller is free to manage the information received without having to provide justifications for it.
In the event of an unusually high volume of traffic from an internet network, GODDESS INTERNATIONAL S.R.L. reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
The company GODDESS INTERNATIONAL S.R.L. may publish information on the Site about Goods and/or Services and/or promotions practiced by it or by any other third party with whom GODDESS INTERNATIONAL S.R.L. has partnership agreements, for a certain period of time and within the limits of available stock.
In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including, but not limited to, currency conversion fees applied by the Buyer's card issuing bank, if the currency of issue differs from RON. Responsibility for this action rests solely with the Buyer.
All information used to describe the Goods and/or Services available on the Site (static/dynamic images/multimedia presentations, etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for Services related to the fulfillment of the Order, without informing the Buyer, and the Buyer's consent is not required. The Seller will always be responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The Content, as defined in the preamble, including, but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of GODDESS INTERNATIONAL S.R.L., which reserves all rights obtained in this regard directly or indirectly (through usage and/or publication licenses).
The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, display, include any Content in any context other than that originally intended by GODDESS INTERNATIONAL S.R.L., include any Content outside the Site, remove the markings signifying the copyright of GODDESS INTERNATIONAL S.R.L. over the Content, as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of GODDESS INTERNATIONAL S.R.L. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, unless the Content is accompanied by a specific and valid usage agreement concluded between GODDESS INTERNATIONAL S.R.L. and them, and without any implicit or express guarantee formulated by GODDESS INTERNATIONAL S.R.L. with reference to that Content.
The Client/Buyer/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.
If GODDESS INTERNATIONAL S.R.L. grants the Client/Buyer/User the right to use, in the form described in a separate usage agreement, certain content to which the Client/Buyer/User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the period of existence of that or those contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of GODDESS INTERNATIONAL S.R.L. for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way by this content, during or after the expiration of the usage agreement.
No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by them by accessing, visiting and/or viewing, constitutes a contractual obligation on the part of GODDESS INTERNATIONAL S.R.L. and/or the employee/agent of GODDESS INTERNATIONAL S.R.L. who mediated the transfer of Content, if it exists, towards the respective content.
Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, if it exists, is prohibited.

6. ORDER

The Client/Buyer can place Orders on the Site by adding the desired Goods and/or Services to the shopping cart, then finalizing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that there is available stock. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, and implicitly no automatic reservation of the Good/Service.
By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are correct, complete, and true at the date of placing the Order.
By completing the Order, the Buyer agrees that the Seller may contact them, by any means available/agreed upon by the Seller, in any situation where it is necessary to contact the Buyer.
The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of one party to the other or without either party being able to claim damages from the other in the following cases:
- non-acceptance by the Buyer's card issuing bank of the transaction, in the case of online payment;
- invalidation of the transaction by the card processor agreed by GODDESS INTERNATIONAL S.R.L., in the case of online payment;
- the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
The Buyer has the right to withdraw from the Contract, namely to return a Good or to waive a Service, within 14 calendar days, without stating any reason and without incurring any costs other than delivery costs. Thus, according to GEO no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, the return period of a Good or waiver of a Service expires within 14 calendar days from:
- the day on which the Buyer physically takes possession of the last Good – in the event that the Buyer orders multiple products in a single order that will be delivered separately;
- the day on which the Buyer physically takes possession of the last Good or the last piece – in the case of delivery of a product consisting of several lots or pieces.
If the Buyer decides to withdraw from the Contract, they will contact GODDESS INTERNATIONAL S.R.L. through the contact methods found on the website.
If the Client/Buyer requests to withdraw from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) calendar days from the date the Buyer informs the Seller of their decision to withdraw from the Contract. The amount will be returned as follows:
- for Orders paid by bank card -> by refund to the account from which the payment was made or by generating a voucher for the value of the returned product;
- for Orders paid cash on delivery -> by refunding the value of the product to the bank account provided by the client or by generating a voucher for the value of the returned product.
The Seller may delay the refund until the returned Goods are received, in the event that the Seller has not offered to collect the Goods themselves (the latest date will be taken).
If the Good is returned in a condition where it can no longer be sold as new (open packaging, missing accessories, the Good is damaged), we reserve the right to request a fee for restoring the Good to its original condition, as applicable, or to cover the price difference resulting from the sale of the product as repackaged or, at the Buyer's request, we will reship the Good, with delivery costs borne by the Buyer.

* Decrease in the value of returned Goods

because, in the case of distance sales, the Buyer does not have the possibility to check the Goods before concluding the contract, they have the right to withdraw from the contract. The Buyer is not allowed to test and check the Goods they have purchased other than by simple visual inspection, if the goods cannot be resold for hygiene reasons;
to determine the nature, characteristics, and functioning of the Goods, the Buyer must handle and inspect them in the same way they would be allowed to do in a physical store;
the buyer is only responsible for the decrease in the value of the Goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the Goods;
if the Buyer exercises their right of withdrawal after using the Goods to an extent that exceeds what is necessary to establish their nature, characteristics, and functioning, the Buyer is responsible for any decrease in the value of the Goods;
accessories (if any) in the Goods box, as well as its original packaging, are an integral part of the Good. Consequently, the Buyer has the obligation, when exercising their right of withdrawal from the contract, to return it in its undamaged original packaging, protected by stretch plastic film or packed in a cardboard box (without labels glued to it, without cuts, tears, etc.) and together with all its accessories;
returned goods showing signs of wear (stains, scratches, dents, cracks, bumps, etc.) are accepted for return only after they have been brought into conformity, implying the costs of sanitization, cosmetic treatment, repair, replacement of any damaged parts, and bringing them into a commercial form for sale as a Refurbished / Resealed product. The final value is determined based on the value of the parts to be replaced and the reconditioning labor or as the difference between the initial value of the new product and the resale value of the used product;
any decrease in the value of the Goods resulting from handling other than what is necessary to determine the nature, qualities, and functioning of the Goods is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will withhold an amount representing the decrease in the value of the Good by 5%-50% of the initial value of the Good, as applicable. The value of the depreciation fee will be communicated to the Buyer upon receipt of the returned Goods;
In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Good and/or Service to the Buyer's account within a maximum of 7 (seven) calendar days from the date the Seller became aware of this fact or from the date the Buyer expressly expressed their intention to terminate the Contract.
The availability of a Good will be displayed on the Site as follows:
- “in stock” – we have more than one item in stock at GODDESS INTERNATIONAL S.R.L.;
- “in supplier stock” – the Good is not available in GODDESS INTERNATIONAL S.R.L.'s stock. If you register an Order for a Good that states “in supplier stock”, one of our sales consultants will contact you as soon as possible to inform you about the availability of the Good;
- “on order” – the Good is not available in GODDESS INTERNATIONAL S.R.L.'s stock and for the moment we have no information about its availability in the supplier's stock. However, if you register an Order for a Good that states “on order”, one of our sales consultants will check the availability of the product in the supplier's stock and will contact you to inform you about the availability of the Good;
- “pre-order” – the Good is not available in GODDESS INTERNATIONAL S.R.L.'s stock and not in the supplier's stock either. However, if you register an order for a Good that states “pre-order”, one of our sales consultants will check the supplier's delivery time and will contact you to inform you about the availability of the Good;
- “out of stock” – the Good is no longer available in GODDESS INTERNATIONAL S.R.L.'s stock;
- “temporarily unavailable” – we cannot currently procure the Good because it is not available in the supplier's stock.

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

According to art. 16 of GEO no. 34/2014, the following are exempt from the right of withdrawal from the Contract:

the supply of Goods and/or services whose price depends on fluctuations in the financial market which the Seller cannot control and which may occur during the withdrawal period;
the supply of Goods made to the Buyer's specifications or clearly personalized;
the supply of Goods which are liable to deteriorate or expire rapidly;
the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed by the Buyer;
the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items;
contracts where the Buyer has specifically requested the Seller to visit their home to carry out urgent repairs or maintenance. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or supplies Goods other than the spare parts indispensable for carrying out the maintenance or repair work, the right of withdrawal applies to those additional Services or Goods;
the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
the supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;
the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the Buyer's prior express consent and after the Buyer has acknowledged that they will lose their right of withdrawal;

8. CONFIDENTIALITY

The company GODDESS INTERNATIONAL S.R.L. will maintain the confidentiality of any information you provide. The disclosure of provided information may only be made under the conditions mentioned in this Document.
No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own benefit, this information, ideas, concepts, know-how, or techniques that you have sent us through the Site. GODDESS INTERNATIONAL S.R.L. will not be subject to obligations regarding the confidentiality of the information sent, unless current legislation provides otherwise.

9. COMMERCIAL COMMUNICATIONS

The Buyer/User/Client can change their option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information, including information about offers or promotions, at any time, as follows:
- by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller or
- by contacting the Seller.
By adding Goods or Services to the section of the Account:
- “My Cart”, the Seller will send the Buyer/User Commercial Communications regarding:
  - the change in the price of Goods or Services added to the “My Cart” section;
  - recommendations for Goods or Services similar to those added to the “My Cart” section;
  - the existence of Goods or Services in the “My Cart” section;
  - the stock availability of Goods or Services added to the “My Cart” section.
- “Favorites”, the Seller will send the Buyer/User Commercial Communications regarding:
  - the change in the price of Goods or Services added to the “Favorites” section;
  - recommendations for Goods or Services similar to those added to the “Favorites” section;
  - the stock availability of Goods or Services added to the “Favorites” section.
Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:
- suggestions for Goods or Services recommended to be used together with the purchased Good or Service.
The Client/User can unsubscribe, at any time, from the Commercial Communications mentioned above by accessing the unsubscribe link displayed in the commercial messages received from GODDESS INTERNATIONAL S.R.L. or by contacting it for this purpose.
Also, to improve the offer of Goods and Services and the shopping experience, we will use your data to conduct market research and opinion polls. The information obtained from these market research and opinion polls will not be used for advertising purposes, but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity, nor will they be transmitted to third parties, nor will they be published. You can object to the use of data for market research and opinion polls at any time, by accessing the unsubscribe link displayed in the message or by contacting GODDESS INTERNATIONAL S.R.L.

10. INVOICING – PAYMENT

The prices of Goods and Services displayed on the GODDESS INTERNATIONAL S.R.L. website include VAT according to current legislation.
The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods and Services, and the Buyer's obligation is to provide all necessary information for issuing the invoice in accordance with current legislation.
The Seller will send the Buyer the invoice corresponding to the Order containing Goods and/or Services sold by GODDESS INTERNATIONAL S.R.L., with the exception of Goods and/or Services sold by GODDESS INTERNATIONAL S.R.L. partners, and for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by email, to the email address specified by the Buyer in their Account.
For correct communication of the invoice corresponding to the Order, the Buyer has the obligation to update their Account details whenever necessary and to access the information and documents related to each Order, existing in the Account.
Through this communication method, the Buyer, by accessing their Account, will have a record of invoices issued by GODDESS INTERNATIONAL S.R.L., being able to save and archive them at any time and in any way they wish.
By submitting the Order, the Buyer agrees to receive invoices in electronic format by GODDESS INTERNATIONAL S.R.L. adding them to their Account via email, to the email address specified in their Account.
If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us at the email address: contact@mygrace.ro.
In certain cases, to maintain Transaction security, when registering the Order, the Buyer will be asked to authorize payment by re-entering the password associated with the Account or using a fingerprint in the case of mobile devices that have this feature.
For Transaction security reasons, the User / Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not permitted, and it is recommended to use a strong security password (for example, to contain at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).

11. DELIVERY OF GOODS

The delivery conditions for Goods and Services sold by GODDESS INTERNATIONAL S.R.L. can be found in the section PAYMENT AND DELIVERY POLICY.
The Seller will ensure proper packaging of the Goods and will ensure the transmission of accompanying documents.
The Seller will deliver Goods and Services throughout the European Union.

12. PRODUCT RETURNS

The return conditions for Goods and Services sold by GODDESS INTERNATIONAL S.R.L. can be found in the RETURN POLICY section.

How do I return a product?

Below are the instructions you must follow if you wish to return a product purchased through the MYGRACE website. These instructions are provided to simplify the details described in the website's Terms and Conditions, which have the status of a distance contract and define the rights and obligations of each party. These were accepted by you when you used the MYGRACE website's services and placed your order.

To return a product, you can follow the instructions below:

use the dedicate form from Return Policy page or
send an email to contact@mygrace.ro with the subject "Order Return NUMBER OF THE ORDER";
the message must contain the following details used when placing the order:
1. customer name
2. phone number
3. product name
4. order number
5. reason for return
6. how you wish to make the return (refund of the product value or product replacement/exchange);
7. the bank account to which you request the refund of the value of the goods (if you chose cash on delivery).

If the phone number you wish to be contacted at is different from the one used when placing the order, please mention it in the message;

you will be contacted as soon as possible, by phone or email, by one of our operators. They will inform you about the necessary steps for returning the product.

Additional mentions:

the product must not show signs of wear or consumption. The product, along with its manufacturer's packaging, must be properly packed, at least in another box or bag, to prevent damage during transport, so that it does not show signs of damage caused by inadequate packaging;
upon registration of the return request, you will be contacted by the MYGRACE team to inform you about your return;
send your bank account details to the email address where you request the refund of the product's value (if you chose cash on delivery). If payment was made online by card, we are obliged to refund the money to the account from which the payment was made;
according to the law, we are obliged to refund your money within 30 days of receiving the product;
according to GEO 34/2014, you have the right to return any product within 14 days of receiving it by courier. Returns exceeding this period can only be made if they meet the product/service warranty conditions.

Return Policy for ordered products/services

The cost of returning and/or replacing the product will be borne by MYGRACE only if the delivered product is defective or different from the one ordered. Otherwise, return shipping costs are the responsibility of the User/Buyer (unless otherwise specified in the respective offer or if it is subject to a specific promotion).

Products without return rights

The right of withdrawal does not apply to the following, according to Art. 16 of Emergency Ordinance no. 34/2014: “c) the supply of products made to the consumer's specifications or clearly personalized; d) the supply of products that are liable to deteriorate or expire rapidly; e) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed by the consumer; f) the supply of products which are, after delivery, according to their nature, inseparably mixed with other items.”

Conditions for return request

Within a maximum of 14 calendar days from the moment of receiving the good, you can request a refund of the amount paid, regardless of the reason for the return request. You can communicate the request in writing to contact@mygrace.ro.

MYGRACE reserves the right to investigate any return request and not to comply with fraudulent or abusive return requests that occur after: consumption/provision/purchase of the good or service.

The refund is made exclusively to the bank account that the client has communicated to us or as credit on MYGRACE, to be able to purchase other products.

13. TRANSFER OF OWNERSHIP OF GOODS

Ownership of the Goods will be transferred to the Buyer after payment has been made and the product has been delivered.

14. LIABILITY

The Seller cannot be held liable for any damage that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and especially for their loss.
By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account data (username and password) and for managing access to the Account and, to the extent permitted by current legislation, is responsible for the activity carried out through their Account.
By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Site's Terms and Conditions in the latest updated version communicated on the Site, existing at the time of Account creation and/or content use and/or Order placement.
The Seller reserves the right to periodically update and modify the Site's Terms and Conditions to reflect any changes in the way the Site operates or any changes in legal requirements. The Document is enforceable against Clients / Users / Buyers from the moment it is displayed on the Site. In the event of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

15. PROCESSING OF PERSONAL DATA

Please read the Privacy Policy regarding the processing of personal data.

16. USE OF COOKIES

Please read the Cookie Policy regarding the use of cookies.

17. FORCE MAJEURE

Neither party shall be liable for the non-performance of its contractual obligations if such non-performance on time and/or properly, in whole or in part, is caused by a force majeure event. Force majeure is an unpredictable event, beyond the control of the parties and which cannot be avoided.
If within 15 (fifteen) days from its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages from the other.

18. APPLICABLE LAW – JURISDICTION

This contract is subject to the current legislation of Romania. Any disputes arising between the Seller and Users / Buyers will be settled amicably or, if this is not possible, disputes will be resolved by the competent Romanian courts.

For notifications or complaints related to the purchased Good and/or Service, Buyers have the possibility to send an email to contact@mygrace.ro with the subject "Complaint" followed by the order number, contract number, or corresponding offer. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.

19. WORKING HOURS AND CONTACT METHODS

Working hours: Monday to Friday, between 10:00 AM and 5:00 PM.
Orders placed and registered on the website www.mygrace.ro / www.mygracestore.com from Friday, after 3:00 PM, until Monday, 10:00 AM, will be confirmed (by phone or email) if not paid and processed on the first working day of the following week.
Orders confirmed by 3:00 PM on each working day will be processed on the same working day, within working hours.
Contact phone number: +40 746 166 732
Contact email address: contact@mygrace.ro
DPO Contact: protectia.datelor@mygrace.ro