Terms and Conditions

This document outlines the terms and conditions under which the website www.mygracestore.com may be used. By accessing or using www.mygracestore.com, you agree to the terms and conditions stated below. This website is owned and operated by S.C. GODDESS INTERNATIONAL S.R.L.

We also reserve the right to modify or update the content of this agreement at any time, without prior notice to its users. In the event of any changes, we will display the updated version of this document on our website. For this reason, we kindly ask you to check its content periodically.

1. DEFINITIONS AND TERMS

MYGRACE – the trade name of GODDESS INTERNATIONAL S.R.L., a Romanian legal entity, headquartered in Bucharest, Sector 4, Strada Drumul Jilavei, No. 52, registered with the Trade Register under J2022001538401, VAT number RO45551581.

Seller – GODDESS INTERNATIONAL S.R.L., a Romanian legal entity, headquartered in Bucharest, Sector 4, Strada Drumul Jilavei, No. 52, registered with the Trade Register under J40/1538/2022, unique fiscal registration code 45551581.

Buyer – any natural person over 16 years old or any legal entity who creates an Account on the Website and places an Order.

Client – any natural person over 16 years old or any legal entity who has or obtains access to the CONTENT through any communication means provided by GODDESS INTERNATIONAL S.R.L. (electronic, phone, etc.) or based on an existing usage agreement between GODDESS INTERNATIONAL S.R.L. and the Client, which requires the creation and use of an Account.

User – any natural person over 16 years old or any registered legal entity on the Website, who, by completing the Account creation process, has agreed to the site-specific clauses in the Terms and Conditions section.

Nickname – a pseudonym through which a specific User/Client/Buyer can add Content on the Website. The Nickname is associated with the User’s/Client’s/Buyer’s information on the Website under the term “Username.”

Account – the section of the Website consisting of an email address and a password that allows the Buyer to submit an Order and contains information about the Client/Buyer and the Buyer’s history on the Website (orders, invoices, product warranties, etc.). The User is responsible for ensuring that all information provided during Account creation is accurate, complete, and up to date.

Favorites – the section of the Account that allows the Buyer/User to create Lists of Goods and Services they wish to monitor for potential purchase, using the tracking service provided by the Seller through Commercial Communications.

List – a section within Favorites where the Buyer/User can add Goods or Services to monitor for potential purchase and later remove them or add them to the shopping cart (“My Cart”).

My Cart – the section of the Account that allows the Buyer/User to add Goods or Services they wish to purchase immediately or at a later time; if the Goods or Services are not purchased at the time of addition through the Order, the Buyer/User will benefit from the Seller’s tracking service via Commercial Communications.

Website – the online store hosted at www.mygracestore.com and its subdomains.

Order – an electronic document serving as a communication form between the Seller and the Buyer, through which the Buyer submits their intention to purchase Goods and Services from the Website.

Goods and Services – any product or service listed on the Website, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the placed order.

Campaign – the action of commercially displaying a finite number of Goods and/or Services with a limited and predefined stock for a limited time period established by the Seller.

Contract – the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of both parties.

Content – includes:

• all information on the Website that can be visited, viewed, or otherwise accessed using an electronic device;

• the content of any emails sent to Buyers by the Seller via electronic means and/or any other available communication channels;

• any information communicated by any employee/collaborator of the Seller to the Buyer, according to the contact information provided or not;

• information regarding the Goods and/or Services and/or prices applied by the Seller during a specific period;

• information regarding the Goods and/or Services and/or prices applied by third parties with whom the Seller has partnership agreements during a specific period;

• data related to the Seller or other privileged data of the Seller.

Review – a written evaluation provided by the owner or beneficiary of a Good or Service, based on personal experience and the ability to provide qualitative comments indicating whether the Good or Service meets the specifications stated by the manufacturer.

Rating – a way to express the level of satisfaction of a User/Client/Buyer regarding a product. Ratings are expressed in stars, with each Good receiving a score from one to five stars. This satisfaction level is always associated with the User/Client/Buyer’s written Review of a Good or Service.

Comment – an opinion or observation intended to provide critical feedback on a Review or another comment.

Question – a form of inquiry addressed to other Users/Clients/Buyers to obtain information about the Goods or Services on a specific page.

Answer – written information provided to the User/Client/Buyer who submitted a Question on the Website regarding a specific Good. The Answer represents an explanation offered by one User/Client/Buyer to another within a discussion.

Document – these Terms and Conditions.

Commercial Communications – any type of message sent (e.g., email/SMS/phone/mobile-push/web-push/etc.) containing general or themed information, information regarding products similar or complementary to those purchased, details about offers or promotions, information about Goods and Services added to the “Account/My Cart” or “Account/Favorites” sections, as well as other commercial communications such as market research and surveys.

Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by GODDESS INTERNATIONAL S.R.L. to the Buyer, through the use of the card processor agreed by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of Goods and Services as indicated in their product description.

2. CONTRACTUAL DOCUMENTS

By placing an Order on the Website, the Buyer agrees to the communication methods (phone or email) used by the Seller to conduct its commercial operations.

The notification received by the Buyer after placing the Order serves solely for informational purposes and does not constitute acceptance of the Order. This notification is sent electronically (email) or by phone.

For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services is modified, the Seller will notify the Buyer at the email address or phone number provided to the Seller at the time of placing the Order and will refund any amount already paid.

The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via email and/or SMS, the shipment notification of the Order.

The present document and the information made available by the Seller on the Website shall form the basis of the Contract.

3. ONLINE SALES POLICY

Access for placing an Order is permitted to any User/Buyer.

For justified reasons, GODDESS INTERNATIONAL S.R.L. reserves the right to restrict a User’s/Buyer’s access to placing an Order and/or to certain accepted payment methods if it considers that the User’s/Buyer’s conduct or activity on the Website could, in any way, harm GODDESS INTERNATIONAL S.R.L. In such cases, the User/Buyer may contact the Customer Relations Department of GODDESS INTERNATIONAL S.R.L. to be informed about the reasons leading to the measures applied.

Communication with the Seller can be made through the addresses listed in the “Contact/Customer Care” section of the Website. The Seller has full discretion to manage the information received without being required to provide justifications.

In the event of an unusually high volume of traffic originating from an internet network, GODDESS INTERNATIONAL S.R.L. reserves the right to require Users/Buyers to manually enter CAPTCHA validation codes to protect the information on the Website.

GODDESS INTERNATIONAL S.R.L. may publish on the Website information about Goods and/or Services and/or promotions offered by the Company or by any third party with which GODDESS INTERNATIONAL S.R.L. has partnership agreements, within a certain period of time and subject to stock availability.

For online payments, the Seller shall not be held responsible for any additional costs incurred by the Buyer, including, but not limited to, currency conversion fees applied by the Buyer’s card-issuing bank if the card’s currency differs from RON. The responsibility for such charges lies solely with the Buyer.

All information used to describe Goods and/or Services available on the Website (static/dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller and is provided solely for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party to provide Services related to the fulfillment of an Order, with prior notification to the Buyer, without requiring the Buyer’s consent. The Seller shall remain fully responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The Content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the Website, is the exclusive property of GODDESS INTERNATIONAL S.R.L., which reserves all rights obtained directly or indirectly (through usage and/or publishing licenses).

The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, display, include any Content in any context other than that originally intended by GODDESS INTERNATIONAL S.R.L., include any Content outside the Website, remove copyright marks indicating GODDESS INTERNATIONAL S.R.L.’s rights over the Content, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of GODDESS INTERNATIONAL S.R.L. Any Content to which the Client/Buyer/User has or obtains access through any means is subject to this Document, unless accompanied by a specific and valid usage agreement concluded between GODDESS INTERNATIONAL S.R.L. and the Client/Buyer/User, and without any express or implied warranty from GODDESS INTERNATIONAL S.R.L. regarding that Content.

The Client/Buyer/User may copy, transfer, and/or use the Content solely for personal or non-commercial purposes, provided such use does not conflict with the provisions of this Document.

If GODDESS INTERNATIONAL S.R.L. grants the Client/Buyer/User the right to use certain Content as described in a separate usage agreement, such right applies only to the Content defined in that agreement, only for the duration of the agreement or the presence of such Content on the Website, or for the period defined in the agreement, according to the specified conditions. Such a grant does not constitute a contractual obligation from GODDESS INTERNATIONAL S.R.L. to the respective Client/Buyer/User or any third party who has or obtains access to the transferred Content and who may be affected or harmed in any way by the use of such Content, during or after the expiration of the usage agreement.

No Content transmitted to the Client, User, or Buyer, through any means of communication (electronic, phone, etc.) or acquired by accessing, visiting, and/or viewing the Website, constitutes a contractual obligation on the part of GODDESS INTERNATIONAL S.R.L. or its employee/representative who facilitated the transfer of Content, if applicable.

Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying usage agreement, if such exists, is strictly prohibited.

6. ORDER

The Client/Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment using one of the expressly indicated methods. Once a Good and/or Service is added to the shopping cart, it is available for purchase as long as stock is available. Adding a Good/Service to the shopping cart without completing the Order does not constitute an Order and does not automatically reserve the Good/Service.

By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are accurate, complete, and truthful at the time of placing the Order.

By completing the Order, the Buyer consents that the Seller may contact them by any means available/agreed by the Seller in any situation where it is necessary to communicate with the Buyer.

The Seller may cancel an Order placed by the Buyer, after prior notification to the Buyer, without any further obligation of either party to the other, and without either party being entitled to claim damages, in the following cases:

• the transaction is not accepted by the Buyer’s card-issuing bank, in the case of online payment;

• the transaction is invalidated by the card processor approved by GODDESS INTERNATIONAL S.R.L., in the case of online payment;

• the data provided by the Client/Buyer on the Website are incomplete and/or incorrect.

The Buyer has the right to withdraw from the Contract, i.e., to return a Good or cancel a Service, within 14 calendar days, without stating any reason and without incurring any costs other than delivery. According to Government Emergency Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, as amended, the return period for a Good or withdrawal from a Service expires within 14 calendar days from:

• the day the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order to be delivered separately;

• the day the Buyer takes physical possession of the last Good or piece – in the case of a product consisting of multiple lots or pieces.

If the Buyer decides to withdraw from the Contract, they must contact GODDESS INTERNATIONAL S.R.L. using the contact methods provided on the Website.

If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts accompanying the respective product. If the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) calendar days from the date the Buyer informs the Seller of their decision to withdraw from the Contract. The refund will be processed as follows:

• for Orders paid by bank card → refunded to the account used for payment or by issuing a voucher equivalent to the value of the returned product;

• for Orders paid by cash on delivery → refunded to the bank account provided by the Client or by issuing a voucher equivalent to the value of the returned product.

The Seller may delay the refund until the sold Goods are received or until proof is provided that they have been shipped, if the Seller has not offered to collect the Goods themselves (the most recent date will be considered).

If a Good is returned in a condition that no longer allows it to be sold as new (opened packaging, missing accessories, damaged Good), we reserve the right to charge a fee to restore the Good to its original state or to cover the price difference resulting from resale as a reconditioned product, or, at the Buyer’s request, we will reship the Good, with shipping costs borne by the Buyer.

Reduction in the value of returned Goods:

• As Buyers of distance sales cannot inspect Goods before concluding the contract, they have the right to withdraw from the contract. The Buyer may only test and inspect the Goods through simple visual inspection if the Goods cannot be resold for hygiene reasons;

• To determine the nature, characteristics, and functioning of the Goods, the Buyer may handle and inspect them as they would in a physical store;

• The Buyer is responsible only for any reduction in the value of the Goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functioning;

• If the Buyer exercises their right of withdrawal after using the Goods beyond what is necessary to establish their nature, characteristics, and functioning, the Buyer is liable for any reduction in value;

• Accessories (if any) included in the product box, as well as the original packaging, are integral parts of the Good. The Buyer must return them in the original undamaged packaging, protected with stretch wrap or cardboard packaging (without labels, cuts, tears, etc.), together with all accessories;

• Returned Goods showing signs of wear (stains, scratches, bends, cracks, dents, etc.) are accepted only after restoration, including costs for cleaning, cosmetic repairs, replacement of damaged parts, and reconditioning for resale as Refurbished/Resealed. The final value is determined based on the cost of replacement parts and labor or the difference between the original price of the new product and the resale value of the used product;

• Any reduction in the value of Goods resulting from handling beyond what is necessary to determine their nature, characteristics, and functioning is the Buyer’s responsibility. For clarity, the Seller will withhold an amount representing 5%-50% of the original value of the returned Good, depending on the case. The amount will be communicated to the Buyer upon receipt of the returned Goods.

If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Client/Buyer and refund the value of the Good and/or Service to the Buyer’s account within a maximum of 7 (seven) calendar days from the date the Seller became aware of this fact or from the date the Buyer explicitly expressed their intention to terminate the Contract.

Availability of a Good will be displayed on the Website as follows:

• “in stock” – more than one unit available in GODDESS INTERNATIONAL S.R.L.’s stock;

• “supplier stock” – the Good is not available in GODDESS INTERNATIONAL S.R.L.’s stock. If you place an Order for a Good marked “supplier stock,” one of our sales consultants will contact you as soon as possible to confirm availability;

• “made to order” – the Good is not available in GODDESS INTERNATIONAL S.R.L.’s stock, and there is currently no information about supplier stock availability. If you place an Order for a Good marked “made to order,” a sales consultant will check supplier stock availability and contact you;

• “pre-order” – the Good is not available in GODDESS INTERNATIONAL S.R.L.’s stock or the supplier’s stock. If you place an Order for a Good marked “pre-order,” a sales consultant will check the supplier’s delivery schedule and contact you;

• “out of stock” – the Good is no longer available in GODDESS INTERNATIONAL S.R.L.’s stock;

• “temporarily unavailable” – currently the Good cannot be procured because it is not in the supplier’s stock.

7. GOODS/SERVICES NOT SUBJECT TO THE RIGHT OF WITHDRAWAL

According to Article 16 of Government Emergency Ordinance no. 34/2014, the following are exempt from the right of withdrawal from the Contract:

• the supply of Goods and/or Services whose price depends on fluctuations in the financial market that the Seller cannot control and which may occur during the withdrawal period;

• the supply of Goods made according to the Buyer’s specifications or clearly personalized;

• the supply of Goods that are likely to deteriorate or expire rapidly;

• the supply of sealed Goods that cannot be returned for reasons of health protection or hygiene, and which have been unsealed by the Buyer;

• the supply of Goods which, after delivery, are inseparably mixed with other items due to their nature;

• contracts in which the Buyer specifically requested the Seller to visit their home to perform urgent repair or maintenance work. If, during such a visit, the Seller provides services other than those expressly requested by the Buyer, or supplies Goods other than the spare parts essential for performing the maintenance or repair work, the right of withdrawal applies only to these additional Services or Goods;

• the supply of sealed audio or video recordings or sealed software which have been unsealed after delivery;

• the supply of newspapers, periodicals, and magazines, except for subscription contracts for the delivery of such publications;

• the supply of digital content not delivered on a tangible medium, if the performance has begun with the Buyer’s prior express consent and after the Buyer has acknowledged that they will lose the right of withdrawal.

8. CONFIDENTIALITY

GODDESS INTERNATIONAL S.R.L. shall maintain the confidentiality of any information you provide. Disclosure of the information provided may only occur under the conditions specified in this Document.

No public statement, promotion, press release, or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

By submitting information or materials through this Website, you grant the Seller unrestricted and irrevocable access to such materials, as well as the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, any information, ideas, concepts, know-how, or techniques you have submitted through the Website. GODDESS INTERNATIONAL S.R.L. shall not be subject to confidentiality obligations concerning the information submitted unless otherwise specified by applicable law.

9. COMMERCIAL COMMUNICATIONS

The Buyer/User/Client may modify at any time their preference regarding the consent given to the Seller for receiving Commercial Communications containing general and thematic information, including information about offers or promotions, as follows:

• by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller, or

• by contacting the Seller directly.

By adding Goods or Services to the following sections in their Account:

“My Cart” – the Seller will send Commercial Communications to the Buyer/User regarding:

• changes in the price of Goods or Services added to the “My Cart” section;

• recommendations for Goods or Services similar to those added in the “My Cart” section;

• the existence of Goods or Services in the “My Cart” section;

• stock availability of Goods or Services added to the “My Cart” section.

“Favorites” – the Seller will send Commercial Communications to the Buyer/User regarding:

• changes in the price of Goods or Services added to the “Favorites” section;

• recommendations for Goods or Services similar to those added in the “Favorites” section;

• stock availability of Goods or Services added to the “Favorites” section.

Following the purchase of a Good or Service, the Seller will send Commercial Communications to the Buyer/User regarding:

• suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

The Client/User may unsubscribe at any time from the above-mentioned Commercial Communications by accessing the unsubscribe link displayed in the commercial messages received from GODDESS INTERNATIONAL S.R.L. or by contacting the company directly.

Additionally, to improve the range of Goods and Services and the shopping experience, we may use your data to conduct market research and opinion surveys. Information obtained through these market research activities and surveys will not be used for advertising purposes, but only for the purposes described above. Your responses to market research and opinion surveys will not be associated with your identity, nor will they be shared with third parties or published. You may object to the use of your data for market research and surveys at any time by accessing the unsubscribe link displayed in the message or by contacting GODDESS INTERNATIONAL S.R.L.