Return Policy

 

 


1. HOW TO RETURN A PRODUCT?

To initiate a return, please fill out the form above.

The return cost is equal to the initial delivery cost or free if the customer takes care of shipping the package to MYGRACE warehouse.

Additional notes:

  • the product must show no signs of wear or consumption. The product, along with its original packaging, must be properly packed, at least in another box or bag, to prevent damage during transport and ensure it does not show signs of damage caused by inadequate packaging;
  • once the return request is registered, the MYGRACE team will contact you to provide information regarding your return;
  • according to the law, we are obliged to refund your money within 30 days of receiving the product;
  • according to GEO 34/2014, you have the right to return any product within 14 days of receiving it via courier. Returns exceeding this period can only be made if they meet the product/service warranty conditions.

2. RETURN POLICY FOR ORDERED PRODUCTS / SERVICES

The cost of returning and/or replacing the product will be borne by MYGRACE only if the delivered product is defective or different from the one ordered. Otherwise, return costs are the responsibility of the User/Buyer (unless otherwise specified in the respective offer or if it is subject to a specific promotion).

3. PRODUCTS WITHOUT THE RIGHT OF RETURN

The following are exempt from the right of withdrawal, in accordance with art. 16 of Emergency Ordinance no. 34/2014: "c) the supply of products made to the consumer's specifications or clearly personalized; d) the supply of products that are liable to deteriorate or expire rapidly; e) the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed by the consumer; f) the supply of products which are, after delivery, according to their nature, inseparably mixed with other items."

4. CONDITIONS FOR RETURN REQUEST

Within a maximum of 14 calendar days from the moment of receiving the item, you can request a refund of the amount paid, regardless of the reason for the return request. You can communicate your request by filling out the return form at the top of the page.

MYGRACE reserves the right to investigate any return request and to reject fraudulent or abusive return requests that occur after: the consumption/provision/purchase of the good or service.

Refunds will be made exclusively to the bank account provided by the client or as MYGRACE credit, which the client can use to place future orders.